Frequently asked questions

You need to be 18 or over, live in Australia and have a mobile number and an email address. Registration is free. To fund your account you will also need a payment method in your own name and a document to verify your identity.

No. The platform is built so that a beginner can use it, and your account manager guides you through setup. Not having experience does not make losses less likely, so please read the risk disclosure.

Yes. The website and dashboard are designed for mobile browsers, so you can check your account on a phone or tablet without installing anything.

Fill in the short form on the home page or the account page. You will be taken to the platform and your account manager will call you, usually within 24 hours.

There is no monthly platform fee. Costs include a trading commission of up to 0.58% per transaction and currency conversion of up to 1.50% where it applies. Every cost is shown before you confirm.

On the Fees and pricing page, which lists the plans side by side, the core fees, additional costs and the terms for deposits and withdrawals.

We cannot say. Results depend on the market, your strategy and your costs, and you can lose money. Examples on this website are individual experiences and are not a forecast or guarantee.

It monitors markets, analyses patterns with AI and places trades within the limits and strategy you have chosen. You can see every action in your activity history.

Yes. You can change the amount allocated, switch strategies, and set notifications and pause rules whenever you wish. Changes apply to new decisions, not to ones already made.

Yes. You can use the market overview and reports without running a strategy, or run a single strategy and leave the rest switched off.

You choose which events send an email, such as a strategy opening or closing a position, or a pause. Alerts can be as frequent or as quiet as you like.

Yes. Markets can fall as well as rise, and you can lose some or all of what you deposit. See the Risk disclosure for each type of risk.

It is how fast and how far a price moves. High volatility means bigger swings in both directions, which raises both the opportunity and the loss.

No. It includes a mechanism that can pause trading in extreme conditions, but this reduces exposure only. It cannot prevent losses or protect your capital.

With two-factor authentication, encryption, login alerts, session management and an audit history. The Security page describes each of them.

Funds sit in your account with the relevant payment provider or exchange, and the platform acts through limited permissions. We do not ask for withdrawal rights on your exchange keys.

Use recovery on the login page, or contact support. We verify your identity before restoring access, and withdrawals may be limited for a short period afterwards for your protection.

Email the support address, ask your account manager or use the contact form. Replies are usually within one business hour.

Tell us. Settings can be changed, strategies can be paused and, where an error was ours, we will help put it right.

Ask your account manager or support. The getting started guide, crypto basics and articles are also there to help.