Callback and waiting times
Account managers are available 24 hours a day, 7 days a week. New customers are called back within 24 hours of registering. Email enquiries are usually within one business hour during support hours.
Contact Valorstead
Registration open — limited spots
Leave your details and we will get back to you.
An account manager will call you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our team aims to give every customer fast, friendly and knowledgeable support. Whether you are new to automated trading or already run a larger portfolio, we are glad to answer questions, explain features and help you sort out any problem.
Fill in the form and tell us what you need. A member of the support team will read your message and reply as quickly as possible, usually within one business hour. We would like to help you get the most from your trading.
Our office
Visits are by appointment only, so please contact us first.
- Office, Canberra
- Level 6, 15 London Circuit, Canberra ACT 2601, Australia
- Office hours (excluding weekends)
- Monday to Friday, 9:00 to 17:30 AEST/AEDT
- Country
- Australia
Ways to reach us
Write to [email protected]. Please do not include passwords, full card numbers or recovery codes in an email. We will never ask for them.
Responsible department
Enquiries are handled by Client Support & Compliance, which covers account support and compliance questions in one team so you are not passed around.
What we can help with
- Opening and verifying your account
- Deposits, withdrawals and fees
- Platform settings, strategies and reports
- Security concerns and suspected fraud
- Complaints and feedback
Before you write to us
A little detail goes a long way. If you are contacting us about a payment, include the date, the amount and the method. If it is about a strategy, tell us its name and what you expected to happen.
For your protection, never include your password, a one-time code, a recovery code or an API secret in a message. No one at Valorstead will ask for them, by email, phone or chat.
| Type of enquiry | Typical response |
|---|---|
| New account callback | Within 24 hours of registering |
| General email enquiry | Usually within one business hour |
| Suspected unauthorised access | Treated as urgent. Tell your account manager or email with "Security" in the subject |
| Complaint | Acknowledged within one business day. See the complaints procedure |